Terms of Service

1. The service

RPTX provides software-as-a-service products to customers in most jurisdictions worldwide. Specific product features, availability, and limits are described on the respective product websites and may evolve over time.

2. Your account

You must be at least 18 years old and able to form a binding contract to use our services. You are responsible for keeping your credentials confidential and for all activity under your account.

3. Acceptable use

You agree not to use the services to:

• Violate any applicable law or the rights of others.
• Upload content you do not have the right to process (including copyrighted material without permission, or personal data without a lawful basis).
• Attempt to gain unauthorised access to our systems or other customers' data.
• Reverse engineer, resell, or re-brand the services without a written agreement.
• Generate, store, or distribute malware, child-sexual-abuse material, or content that promotes violence or targeted harassment.
• Use the services as a free inference, embedding, or reranking API for workloads unrelated to operating your own RAG deployment with RPTX.
• Circumvent, probe, or attempt to defeat any usage limit we apply to your workspace. Those limits include the per-plan daily and monthly cost caps, the per-API-key and per-IP request-rate limits, the concurrent-chat cap, and the widget-origin allowlist. Current published limits are available on each product's pricing page and in the dashboard.
• Operate the widget from origins not listed in your workspace's allowed-origins list, or deliberately spoof the Origin or Referer header to bypass that list.
• Submit content designed to poison, exfiltrate, or otherwise corrupt the behaviour of shared infrastructure — including prompt-injection payloads aimed at another tenant, adversarial documents designed to disable safety filters, or automated traffic intended to evict another tenant's cache.
• Upload protected health information (PHI) as defined under HIPAA, payment-card data subject to PCI-DSS, or other categories of sensitive data for which a specific regulatory contract (such as a HIPAA Business Associate Agreement) is required but which we have not signed with you in writing. We do not currently offer a HIPAA BAA, and uploading PHI without one is a breach of these Terms. Where we detect — or are notified of — content that appears to violate this rule, we may redact, quarantine, or delete that content and suspend the account under Section 7.

We may enforce these rules through the automated controls described in Section 7A. Repeated or severe violations may result in suspension under Section 7.

4. Your content

You retain all ownership rights in documents and other content you upload. You grant RPTX a limited, worldwide, non-exclusive licence to host, process, and display that content solely as needed to operate the services for you. We do not use your content to train our own AI models, and we do not sell, rent, or otherwise make it available to third parties except the subprocessors listed on our Subprocessors page, acting on our behalf and under written data-protection terms.

Derivative artefacts — including vector embeddings, keyword indexes, and cached answers — are generated solely for your workspace and are stored in a per-workspace namespace that is not co-mingled with other customers' data. When you cancel, these artefacts follow the same deletion timeline as your primary content, described in our Privacy Policy.

4A. No professional advice

Some of our products let you select a vertical — for example legal, financial, tax, medical, or insurance — so answers can be tuned to that domain's sources and tone. Selecting a vertical does not make RPTX a licensed professional in that field, and the answers the services generate are not legal advice, financial advice, tax advice, medical advice, insurance advice, or any other form of regulated professional advice.

You are responsible for independently reviewing any generated answer before acting on it and, where required, for consulting a licensed professional in your jurisdiction. If you deploy the widget to end-users (for example, clients, patients, members, or the public), you must not remove, suppress, or contradict the disclaimer that the services attach to answers in regulated verticals.

5. Fees, billing, and automatic renewal

Merchant of Record. Card payments for AskFolder are processed by Paddle acting as our Merchant of Record. Per Paddle's published Buyer Terms, the contracting Paddle entity is Paddle.com, Inc. for buyers in the United States and Paddle.com Market Limited for buyers outside the United States. Paddle is the contracting seller of record on your receipt, collects applicable consumption taxes (EU VAT, UK VAT, US sales tax, GST, etc.), and issues the invoice on our behalf. RPTX LLC does not store card numbers or CVV codes. Fees are denominated in US dollars unless otherwise stated.

Automatic renewal (important — please read). Paid subscriptions are automatic-renewal subscriptions. By subscribing, you expressly authorise RPTX and Paddle to charge your payment method on a recurring basis at the interval you chose (monthly or annual) at the then-current published rate for your plan, until you cancel. The exact amount, the billing frequency, and the next scheduled charge date are shown to you on the signup page adjacent to a separate auto-renewal acknowledgment checkbox before any payment is taken, and are repeated in the confirmation email sent immediately after your first charge.

How to cancel. You can cancel the renewal at any time from the Billing page in your account dashboard, which contains a clearly labelled "Cancel subscription" button reachable in two clicks from the main account menu, with no retention offers or extra steps required. The button is also available at the standalone URL /account/cancel of the application — this satisfies the German Kündigungsbutton requirement (§ 312k BGB) and the FTC's "click-to-cancel" standard (16 CFR Part 425). Cancellation takes effect at the end of the current billing period; no partial-period refund is issued for monthly subscriptions. Annual subscriptions auto-renew; we email a renewal reminder at least 30 days and again 3 days before the annual charge, giving you an opportunity to cancel without being billed for the next year.

Taxes and refunds. Paddle collects any applicable consumption tax on our behalf. EU and UK consumers have a statutory 14-day right of withdrawal for digital services purchased online, which Paddle honours on our behalf; submitting a refund request within that window produces a full refund. Outside that window, refunds are at our reasonable discretion. Refund requests go to billing@rptxsoftware.com or directly through the Paddle self-service refund form linked on every receipt.

6. Beta features

We sometimes release features marked as "beta", "preview", or "experimental". Those features are provided as-is and may change or be withdrawn without notice. We recommend not relying on beta features for critical workflows.

7. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms or if we are required to do so by law. Where practical, we will warn you first and give you the chance to fix the issue.

You can terminate your account at any time. On termination, you can export your data in standard formats for at least 60 days before it is permanently deleted. If RPTX ceases operations, the same 60-day export window applies, announced with at least 60 days' notice to active customers.

7A. Automated controls

To keep the services stable for all customers and to prevent runaway costs, the platform applies automated controls to every workspace. When a workspace exceeds one of its published limits, the platform may:

• Refuse further chat completion requests until the limit resets (for example, at the start of the next calendar day or billing period).
• Rate-limit or reject requests from a specific API key or client IP address.
• Reject widget requests from origins that are not on the workspace's allowed-origins list.
• Temporarily suspend chat completions when a card-on-file is past-due, until the workspace is brought back into good standing through our billing portal.

These automated controls are part of the normal operation of the services, are disclosed in advance on each product's pricing page and in the dashboard, and do not constitute a service outage for the purposes of any uptime or availability commitment. RPTX is not liable for losses caused by you exceeding a published limit or by your end-users being refused requests as a result.

You can monitor your current usage against your limits in the dashboard, and you can upgrade your plan at any time to raise them. If you believe a control has been triggered incorrectly, contact support@rptxsoftware.com.

8. Warranty disclaimer

Except as expressly stated in a signed service agreement, the services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by applicable law, RPTX's aggregate liability arising out of or related to the services in any twelve- month period is limited to the greater of USD 100 and the fees you paid to RPTX in that period. RPTX is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud or for death or personal injury caused by negligence).

10. Your indemnity to us

You agree to indemnify and hold RPTX harmless from any third-party claims arising out of your violation of these Terms or your unlawful use of the services.

10A. Our indemnity to you (IP infringement)

RPTX will defend you — or, at our option, settle — against any third-party claim alleging that your authorised use of the services (excluding any content you upload and excluding outputs generated from content you upload) directly infringes that third party's US or EU copyright, registered trademark, or trade secret, and will pay the damages finally awarded against you, or agreed in a settlement we approve, attributable to that claim.

Our aggregate liability under this clause, across all claims, is capped at the greater of USD 10,000 and the fees you paid to RPTX in the twelve months preceding the claim. This indemnity is your exclusive remedy, and RPTX's entire liability, for third-party intellectual-property infringement.

This indemnity does not apply to claims arising from:

• content you or your end-users uploaded, or prompts or instructions you supplied to the model;
• outputs the model produced in response to content you supplied (for example, a generated answer that repeats text you uploaded);
• combination of the services with products, data, or services we did not provide, where the combination is what causes the infringement;
• your continued use of a version of the services after we have provided a non-infringing replacement at no additional charge; or
• use of the services in breach of these Terms or applicable law.

If any part of the services becomes, or in our reasonable judgment is likely to become, the subject of an infringement claim, we may at our option and expense: (i) procure the right for you to continue using the services; (ii) modify the services to be non-infringing without materially reducing functionality; or (iii) terminate the affected portion of the services and refund any prepaid fees for the unused period.

To receive this indemnity you must promptly notify us in writing of the claim, give us sole control of the defence and settlement, and provide reasonable assistance at our expense. We will not settle a claim in a way that imposes on you a financial obligation we do not pay, or an admission of wrongdoing, without your prior written consent.

11. Governing law & venue

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Subject to Section 11A, disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts located in Sheridan County, Wyoming, unless otherwise required by your local consumer-protection law.

11A. Binding arbitration & class-action waiver

Please read this section carefully. It affects how disputes between you and RPTX are resolved and limits your options.

Except for (a) claims that qualify for small-claims court, (b) claims for injunctive or other equitable relief to protect intellectual-property or account-security rights, and (c) the 30-day opt-out procedure described below, you and RPTX agree that any dispute, claim, or controversy arising out of or relating to these Terms or the services will be resolved by final and binding arbitration, and not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individuals) or Commercial Arbitration Rules (for business customers), each available at adr.org. The Federal Arbitration Act governs the interpretation and enforcement of this clause.

The arbitration will be conducted in English. The seat is Sheridan County, Wyoming; hearings may be conducted by video conference at either party's request, or in the federal judicial district where you reside if you are an individual. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this clause, except that a court decides whether the class-action waiver below is enforceable. The arbitrator's decision is final and may be entered in any court of competent jurisdiction.

Class-action waiver. You and RPTX each agree that disputes will be brought only in an individual capacity. Neither you nor RPTX may serve as a class representative, a private attorney general, or a member of a consolidated, representative, or class proceeding, and the arbitrator may not consolidate more than one person's claims. If a court of competent jurisdiction rules this class-action waiver unenforceable as to a particular claim, then only that claim proceeds in the court designated in Section 11; the remainder of Section 11A continues to apply to all other claims.

30-day opt-out. If you do not want to be bound by this arbitration clause, you may opt out within 30 days of first accepting these Terms — or, for existing customers as of the effective date above, within 30 days of that date — by sending written notice to legal@rptxsoftware.com with the subject line "arbitration opt-out" and including the email address on your account. A timely opt-out has no other effect on your rights under these Terms.

Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction in aid of arbitration, and nothing in this section waives any right that cannot be waived under mandatory applicable consumer-protection law.

12. Changes

We may update these Terms from time to time. Material changes will be announced at least 30 days in advance by email or in-product notice. Continued use of the services after an update means you accept the updated Terms.

13. Reporting illegal content (EU Digital Services Act)

If you believe content hosted within the services is illegal under EU or national law — including, without limitation, content that infringes intellectual-property rights, defamatory content, or content that incites hatred, terrorism, or violence — you may submit a notice under Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act) to legal@rptxsoftware.com. To allow us to act, please include:

• a sufficiently substantiated explanation of why the content is illegal;
• a clear indication of the exact electronic location of the content (for example, the workspace, file name, and page or section);
• your name and email address, except where the notice concerns content presumed to involve one of the offences in Articles 3 to 7 of Directive 2011/93/EU; and
• a statement confirming your good-faith belief that the information is accurate and complete.

We will confirm receipt of your notice without undue delay, act on it in a timely, diligent, non-arbitrary, and objective manner, and — where reasonably possible — inform you of our decision and of the redress options available, including internal complaint handling under DSA Article 20 and out-of-court dispute settlement under Article 21. Compliant notices may result in removal, disabling of access, or other action against the reported content or account, as described in Section 7.

For the purposes of DSA Articles 11 and 12, our single electronic point of contact for both authorities and users is legal@rptxsoftware.com, and for postal mail: RPTX LLC — DSA Contact, 30 N Gould St Ste N, Sheridan, WY 82801, USA. Communications are accepted in English.

14. Contact

Legal notices must be sent to legal@rptxsoftware.com and, where specifically required, also by postal mail to RPTX LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.